Privacy Policy

Legal Entity: G&M Direct Hire Ltd

Contact:

• Phone: 0208 900 9574
• Email: info@gmdirecthire.co.uk

Data Protection Officer / Responsible Person: Najmulhaid Najeem

We may collect the following types of personal information:

• Full name
• Date of birth
• Driving licence details
• PCO licence details
• Email address
• Driver DVLA check code
• National Insurance number
• Home address
• Photo (for identification purposes)
• Location data (via car trackers and dashcam devices)
• Automatically collected data (via analytics tools, crash logs, performance monitoring, etc.)
• Information about your interaction with our website and mobile application

We collect and process your personal data for the following purposes:

• To provide and operate our taxi and hire services
• To verify driver identity and compliance with licensing requirements
• To improve our app performance and customer experience
• To monitor and analyse your interaction with our website and mobile application to enhance and personalise our services
• To monitor vehicle location and ensure service safety
• For fraud prevention and security purposes
• For marketing and service updates (where you have consented)

We do not sell or share personal data with third parties for marketing purposes.

• Data may be shared internally within our platform to deliver services effectively.
• We may use third-party service providers (e.g., analytics, hosting, IT support) solely for operational purposes, under strict confidentiality agreements.
• We do not transfer your data outside the UK or EEA.

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

We implement appropriate technical and organisational measures to protect your data, including encryption, secure servers, and restricted access. However, no system is completely secure, and we cannot guarantee absolute security of your data.

You have the following rights regarding your personal data:

• Right of access – request a copy of the personal data we hold about you.
• Right to rectification – request corrections to any inaccurate or incomplete information.
• Right to erasure – request deletion of your data where applicable.
• Right to restrict processing – request limits on how we use your data.
• Right to object – object to our use of your data in certain circumstances.
• Right to data portability – request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at info@gmdirecthire.co.uk.

Our services are intended for adults. We do not knowingly collect or process personal information from children under the age of 13.

We may update this Privacy Policy from time to time. Any changes will be posted within the app and/or on our website. Continued use of our services after updates indicates your acceptance of the revised policy.