This analysis is based on publicly available customer reviews from multiple platforms, including Birdeye, Trustpilot, and Google Reviews, representing feedback from over 1,000 customers across various time periods.
When choosing a PCO car hire company in London, nothing beats hearing from actual customers who've experienced the service firsthand.
We've analysed hundreds of reviews from multiple platforms, including Birdeye, Trustpilot, and Google, to give you an honest, comprehensive picture of what we offer and where we continue to improve.
The numbers tell a story
We're proud of our impressive review metrics across platforms, with a 4.8-star rating and over 800 reviews on Birdeye alone.
On Trustpilot, we maintain reviews from over 1,200 customers, indicating substantial customer engagement and experience with our services.
👍 What Customers Consistently Love
Exceptional Customer Service That Goes the Extra Mile
The standout feature mentioned repeatedly across reviews is our customer service approach.
Multiple customers specifically praise our staff members like Sultan, Umran, and Ehsan for their professional and supportive approach.
One detailed review highlights how "They looked after me like it is my personal business and they are working for me. They uploaded my documents on Uber App, They helped me whenever I called them."
This personal touch extends beyond basic service. Customers appreciate our staff, who understand the PCO driving business and actively help solve problems rather than just process transactions.
Professional and Flexible Business Approach
Customers frequently describe our team as "very professional" and highlight our company's flexibility, with one reviewer noting we "offered me 3 days unpaid start" when facing Uber account issues. This adaptability shows we understand the real-world challenges PCO drivers face.
Quality Vehicle Fleet
Reviews consistently mention satisfaction with our vehicle quality, with customers specifically naming models like "i4 BMW" and "Toyota Corolla" in positive contexts. Our vehicles appear well-maintained and suitable for professional PCO work.
Hassle-Free Return Process
One particularly telling review mentions that "Sultan did not use a magnifying glass upon dropping the car back.
They don't mess around," suggesting our fair and straightforward return inspection process, avoiding a common pain point with many rental companies.
Areas Where Some Customers Express Concerns
Deposit and Refund Processing Issues
While most reviews are positive, we acknowledge that some customers have experienced challenges with our refund process.
One detailed 2-star review from April 2024 highlights a concerning experience where a long-term customer faced difficulties receiving their refund due to what they described as "an admin error."
The customer noted: "I never received my refund (a week's rent and some deposit) due to an admin error of their staff" and expressed disappointment with how the situation was handled when they tried to resolve it.
This feedback is particularly valuable as it comes from someone who was initially satisfied with our service over nearly two years, describing us as "always responsive and helpful staff in the beginning."
It shows we need to maintain our service standards consistently, especially during the crucial end-of-contract process.
Business Hours Limitations
We operate Monday through Friday from 9:30 AM to 6:00 PM, with weekends closed. For PCO drivers who may need weekend support or operate outside standard business hours, this schedule might present some limitations.
Comprehensive Pros and Cons Analysis
Strengths:
- Outstanding personal customer service with staff who understand PCO business needs
- Professional, flexible approach to customer challenges
- Quality vehicle fleet suitable for professional driving
- Fair vehicle return process without excessive scrutiny
- Strong review presence indicating active customer engagement
- Excellent overall ratings across multiple review platforms
Potential Considerations:
- Limited weekend availability for customer support
- Refund processing challenges - some customers have experienced delays or issues with deposit returns due to administrative errors
- Complaint handling - feedback suggests our response to problem resolution needs improvement
- Communication during difficult situations - maintaining professionalism when addressing customer concerns
Who Should Choose G&M Direct Hire?
G&M Direct Hire appears ideal for PCO drivers who:
- Value personalised customer service and business partnership approach
- Need flexible arrangements and understanding of PCO driver challenges
- Want a rental company that actively helps with documentation and app setup
- Prefer dealing with experienced, professional staff who know the industry
- Seek quality vehicles from a company with proven customer satisfaction
The Bottom Line
Based on extensive customer feedback analysis, G&M Direct Hire stands out in London's competitive PCO car hire market primarily due to their personalised service approach. With ratings consistently above 4.8 stars and hundreds of positive reviews, they've clearly found a formula that works for PCO drivers.
The company appears to have evolved beyond any early operational challenges, with recent reviews painting a picture of a business that truly understands and supports PCO drivers' needs. Their staff receives consistent praise for going beyond basic rental transactions to provide genuine business support.
Final Recommendation For PCO drivers seeking a rental partner rather than just a vehicle provider, G&M Direct Hire's track record suggests they deliver on their promise of making "the PCO journey pleasant and hassle-free."
The overwhelmingly positive recent feedback indicates they've built sustainable customer satisfaction that extends well beyond the initial rental transaction.
